Privacy Policy

Reliable Self Storage

Reliable Self Storage (“Reliable Self Storage,” “we,” “us,” or “our”) operates the website located at https://reliableselfstorage.com/, along with our storage facilities in Victorville, California and Claremont, California (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information about visitors to our website and prospective, current, and former customers.

By using our website or facilities, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide to us, including when you:

  • Fill out a contact form on our website
  • Sign up to receive emails or promotions
  • Call or email us to inquire about storage units
  • Rent a storage unit or apply for a rental
  • Log into our online tenant/customer portal
  • Communicate with our staff at either facility

This information may include your name, phone number, email address, mailing address, vehicle information (for RV/boat storage), payment information, and any other details you choose to share with us.

Information Collected Automatically

When you visit our website, we (and our service providers) may automatically collect certain information, including:

  • IP address and approximate location
  • Browser type and device information
  • Pages viewed, time spent on the site, and referring/exit pages
  • Cookies and similar tracking technologies (see Section 5 below)

Information from Third Parties

Our website links to a third-party tenant management portal (currently hosted at smdservers.net) for customer logins, account management, and payments. Information you enter into that portal is collected and processed by that third-party provider in accordance with its own privacy policy and terms, not this one. We encourage you to review that provider’s privacy practices separately.

We may also receive information about you from third parties such as payment processors, marketing platforms, or review sites (e.g., Google Reviews).

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide customer service
  • Process storage unit rentals, applications, and payments
  • Send you requested information, promotions, or marketing communications (you can opt out at any time)
  • Manage and secure our facilities, including gate access and video surveillance
  • Improve our website and services
  • Comply with legal obligations, enforce our Terms & Conditions, and protect against fraud or unauthorized access
  • Communicate with you about your account or unit

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who perform services on our behalf, such as our tenant management/portal provider, payment processors, IT and website hosting providers, and email/marketing platforms
  • Legal and safety purposes — to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Reliable Self Storage, our customers, or others
  • Business transfers — in connection with a merger, acquisition, sale of assets, or similar transaction
  • With your consent — for any other purpose disclosed to you at the time we collect the information

4. Facility Security & Video Surveillance

Our facilities use digital video surveillance and gate access systems for the security of our customers and property. Footage from these systems may be retained and reviewed for security purposes and may be shared with law enforcement if necessary.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, and analyze site traffic (for example, through analytics tools). You can control cookies through your browser settings; disabling cookies may affect the functionality of certain website features.

6. Your Privacy Choices

Marketing emails: You may unsubscribe from promotional emails at any time using the unsubscribe link in those emails, or by contacting us directly.

Do Not Track: Our website does not currently respond to “Do Not Track” browser signals.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may give you the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of your personal information (subject to certain exceptions)
  • Correct inaccurate personal information
  • Opt out of the “sale” or “sharing” of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information in Section 9 below. We may need to verify your identity before fulfilling your request.

7. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:

Reliable Self Storage

Victorville Location
13755 Seneca Rd, Victorville, CA 92392
(760) 951-7733

Claremont Location
1495 Andrew Dr, Claremont, CA 91711
(909) 625-5060

General Inquiries: (888) 985-0098

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

This Privacy Policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed by a qualified attorney before publishing it live.